If you are experiencing any sort of destination fault, your first port of call is to test the number over BT to check that there is not a general fault, and to make sure you have the right number/s.

Problems that affect your service are always disappointing. The Services advertised and the networks supporting these services may from time to time require upgrading, modification maintenance and other works (including but not limited to works required for security reasons) or may be affected by unforeseen events that may result in the partial or complete non-availability of the services. We will use all reasonable efforts to provide back-up or alternative services and to keep all such periods of non-availability to a minimum but some interruption may be inevitable.

easy-dial cannot guarantee 100% connectivity.

Please also refer to our customer charter

To report a fault follow one of the following options:

• Customer Services hours on 0870 760 5125 are now 9.30am to 5.30pm Monday to Friday - UK time.
  
• On line - complete the following fault report form: