Amendments to Terms & Conditions

ED may vary these terms and conditions at any time by posting such changes on its website (www.easy-dial.com). You agree that if you decide to use the Services after any amendments have been posted on our web site you are bound by the terms and conditions as amended.

Changes to Rates and Charges - July 2006

Unless otherwise stated, rates listed under 10p will be rounded to the nearest decimal place and rates listed over 10p will be rounded to the nearest penny. (Example: True rate = 1.949p per minute, quoted rate rounded to 1.9p per minute.) ED may vary rates and/or charges or impose taxes or duties in relation to the Services at any time and such changes will be posted on its website and you agree to be bound by these changes. You may request details of our call rates at any time. All prices are inclusive of VAT unless otherwise stated.

Payment

All Services provided by ED are strictly on a pre-payment basis. Failure to keep your personal account in credit will lead to its termination without notice.

Expiry and Termination

All Services, including Phonecards and Calling Accounts, shall automatically expire six (6) months after last usage. If accounts are terminated before this expiry, a refund will be granted after the deduction of an administration fee amounting to 10% of the credit balance or £5.00 (five Pounds) whichever is the greater. No refunds are granted in respect of Phonecards.

Liability

a) You are liable for all charges associated with the Services, even in the event that your personal account details have been lost or stolen or you have granted a third party permission to use your account.

b) You undertake to hold ED harmless from all liabilities, including damages and claims, arising out of your use of the Services.

Equipment

You agree that ED is in no way whatsoever responsible for providing or maintaining equipment required to access the Services.

Provision of Service

In order to provide Services to you, ED may select or at any time change carriers or service providers without recourse to you. You agree to be bound by any such changes.

You understand and accept that from time to time the Services may be suspended for reasons including but not limited to maintenance or faultfinding and that ED will not be held liable for compensation for such suspension of Services. ED undertakes to keep such incidents to the minimum.

You also understand and accept that ED cannot guarantee connection to occur with 100% reliability.

Warranty

You agree and understand that the Services are provided without warranties of any kind, either express or implied, unless such warranties are legally binding.

Contact

Should you have any complaint or query about the Services you may phone Customer Services on 0844 804 2803 (option 4), e-mail to: admin@easy-dial.com, fax to: 0208 747 0382 or write to us at: easy-dial Ltd., PO Box 8213, Chiswick, London W4 3WR.

Fraud

In the event that ED suspects that your account may have been used in any way whatsoever in connection with credit card or debit card fraud, then you agree that all personal information used in connection wih the initial application and any subsequent transactions may at the sole discretion of ED be released to the appropriate authorities.

Credit Details

You agree and authorise ED to impart your credit details, where relevant, to a credit-reporting agency to assess your initial application or ensuing account top-ups for credit worthiness. In the event that a debit arises on your account you authorise ED to use any valid credit card, switch card or debit card that has been used previously in association with your account to recover the amount of the debt.

The Law

This Agreement is governed by the laws of England.

Terms & Conditions - Home Connect & e-d Business Direct - Post paid products

Amendments to Terms & Conditions

easy-dial may vary these terms and conditions at any time by posting such changes on its website (www.easy-dial.com). You agree that if you decide to use the Services after any amendments have been posted on our web sites you are bound by the terms and conditions as amended.

Changes to Rates and Charges

easy-dial may vary rates and/or charges or impose taxes or duties in relation to the Services at any time and such changes will be posted on its websites and you agree to be bound by these changes. You may request details of our call rates at any time. All prices are inclusive of VAT unless otherwise stated. We will bill you in accordance with the tariffs, rules and charges applicable at the time the service is used.

Basis of Charging and Billing

easy-dial or its agent will bill you for all Services supplied by easy-dial to the service numbers nominated by you. There is a minimum charge of 5p per call. Billing is in per second or per minute increments, dependent on tariff chosen. Call charges are rounded to the nearest tenth of a penny, or to the nearest penny, depending on the tariff chosen.

easy-dial or its agents will usually bill you on a calendar monthly basis, except where you have had written notice. Your first bill may well cover a period of less than one month. If you have a query on your bill, you must notify us prior to the direct debit transaction date. We will endeavour to bill you within six months of use of the service.

Payment

Your payment under the terms of the Direct Debit will be collected from the nominated bank account on or after the 20th day of the month following the billing period. Failure of a direct debit due to cancellation or lack of funds, will result in additional administration costs which will be charged to you. We will notify you of these costs. Also, your service may be interrupted as a result of such failure. If you do not pay your bill on time, easy-dial may charge you interest on overdue amounts at the rate of 3% per annum above the Barclays Bank plc base rate, calculated daily. There may also be an administration fee, to cover our costs incurred in processing your late payment. In the event that a debit arises on your account you authorise ED to use any valid credit card, switch card or debit card that has been used previously in association with your account to recover the amount of the debt.

easy-dial or its agents may impose a credit limit on your account and/or require payment of a deposit or interim payment, at its sole discretion and at any time. The purpose of the credit limit is solely for easy-dial's monitoring purposes and can be amended without prior notice. easy-dial may at any time apply your deposit to meet any cost, loss or liability incurred as a result of failure by you to comply with these terms or to pay any amount payable by you to easy-dial or its related companies. easy-dial may suspend the provision of the Services until you comply with this clause.

Credit and fraud checks

You agree and authorise easy-dial or its agents to carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. Information from your application and payment details of your account will be recorded with these agencies and may be shared with other organisations to help make credit decisions about you and members of your household and for debt collection and fraud prevention purposes. This includes those who have moved house and are in default. If you provide false or inaccurate information and we suspect fraud, we will record this and use it as appropriate.

Use of personal information

Information you provide or we hold (whether or not under this Contract) may be used by us, our employees and/or agents to identify you when you make telephone, e-mail or mail enquiries, help administer any accounts, services and products offered by the easy-dial group now or in the future, help us to detect fraud or loss and write to, email or telephone, you with information about other services and products offered by us and our carefully selected partners. We will not contact you in this way unless you have previously consented.

We may also disclose your information to other companies in the easy-dial group for any of the purposes set out above. A list of such companies is available on request.

In order to tell you about discounts and offers which may be available, we will process information about your use of the Services, including the time you make calls and frequently-called numbers and frequently called destinations.

Liability

You are liable for all charges associated with the Services, even in the event that your telephone was used by another person with or without your permission, from your premises, and as a result of connecting to your telephone line, except where specific types of calls are excluded from the service.

You undertake to hold easy-dial harmless from all liabilities, including damages and claims, arising out of your use of the Services.

We will not, under any circumstances be liable for any business loss, whether direct or consequential suffered by you, under this contract.

Equipment and line

You agree that easy-dial is in no way whatsoever responsible for providing or maintaining equipment, required to access the Service, nor are we responsible for any fault on your telephone line supplied by BT or another entity.

Provision of Service

In order to provide Services to you, easy-dial may select or at any time change carriers or service providers without recourse to you. You agree to be bound by any such changes.

You understand and accept that from time to time the Services may be suspended for reasons including but not limited to maintenance or faultfinding and that easy-dial will not be held liable for compensation for such suspension of Services. easy-dial undertakes to keep such incidents to the minimum.

You also understand and accept that easy-dial cannot guarantee connection to occur with 100% reliability. This includes reasons beyond our control, such as acts of God, severe weather, industrial disputes, power failure, war, terrorism, network capacity, failure of the carrier telecommunications system, or government action.

You undertake not to use the service in any way or for any purpose prohibited by Law. You also undertake not to use the service in an improper or offensive manner. You will indemnify easy-dial against all liabilities and costs as a result of such illegal or offensive activity.

If for any reason, we no longer provide Services, we may obtain an alternative provider to provide the Services to you. You agree to the assignment of easy-dial's rights under these terms and conditions to that alternative provider provided the level of service you currently experience is not significantly reduced as a result.

Warranty

You agree and understand that the Services are provided without warranties of any kind, either express or implied, unless such warranties are legally binding.

Contact

Should you have any complaint or query about the Services you may phone Customer Services on 0844 804 2803, e-mail to: admin@easy-dial.com, fax to: 0208 747 0382 or write to us at: easy-dial Ltd., PO Box 8213, Chiswick, London W4 3WR. You may also refer any complaints regarding the Services to OFTEL

The Law

This Agreement is governed by the laws of England. If any part of these terms and conditions is unenforceable (including any provision in which easy-dial excludes its liability to you) the enforceability of any other part of these terms and conditions will not be affected.

Any notice under this contract, may be given by us to you by post, email or SMS messaging to any email address, or phone number, you have given us to correspond with you. You may give notices to us in the same way.