NEWSLETTER – APRIL 2004

Welcome

Our job is to save you money throughout 2004

Hello and welcome to the April Newsletter. For back issues please click here. In this issue we present:

• Easy-VOIP is almost here ...
• Update: International Call Divert...
• Roaming is Back....
• Hints and Tips...

Easy-VOIP (Voice Over Internet Protocol)

In keeping with our reputation for new telecom products combined with low cost calling, anyone who has broadband anywhere in the world will soon be able to use easy-VOIP to make cheap International calls via the Internet!  Yes it's here. Business quality Internet telephony, using your existing Broadband connection, with some incredible features:

• VOIP - Voice over Internet Protocol, allows the Internet to be used to channel your calls and deliver them to any regular phone, in any country, at very attractive rates.
• Cheap International Rates from 1p per minute. Details will follow, as the rates are currently being prepared. Please check our website...
• Your own local line, from just £100 per annum.  In fact, you can have up to two lines, from any one of 10 countries worldwide, including UK, Western Europe, Canada, USA, Australia, Argentina and Japan. We are adding more countries soon.
• International portability. You will be able to take the system with you to anywhere in the world, and provided you connect it to an ADSL broadband connection, you will be able to make and receive calls... more

Update: International Call Divert...

The response to this new service has been enormous.  Both individuals working from abroad and small businesses have been signing up.  With this product, you give your customers friends and family a UK phone number to call you on, usually an 0871 or 0870 number, and we then direct/divert it to many destinations worldwide to a number of your choice.  For example, you could get it diverted to your Spanish, French, German or Italian landline, at absolutely no cost to you.  The caller will not even know you are abroad! (except in the case of our customer Nick M, who has diverted his number to Australia, and is receiving calls in the middle of the night!) Diverting to a local Mobile costs more, but is still a lot cheaper than taking your UK Mobile with you...More

Roaming Extension is Back!

Apart from the Spanish access number (which has been available for a month now) as an extension to your Calling Account, we are about to bring back roaming access numbers from:

• AUSTRIA
• BELGIUM
• FRANCE
• GERMANY
• EIRE
• ITALY
• NETHERLANDS

Please keep checking our website later this week, for the new access numbers.

Hints and Tips

• Logging into your WAM account;  This seems to cause many of you difficulties.  Our security systems require your PC to allow "cookies" from our WAM site.  There is an excellent set of instructions on how to set your cookies on this web page; click here. Look out for a WAM Special Newsletter which will go out near the end of this month, designed to help you make the most of your WAM account.
• Using your Calling Account from SPAIN;  You can now use your Calling Account to dial FROM Spain, whether from your landline, Spanish Mobile or payphone.  The access number is 800 099762.  We are still working on adding more countries to this Service, and France, Germany and Italy are coming soon... More.
• Setting up and using Speed Dialling; Once you have logged into WAM, go to My Details>Speed Dials>, click on New Number, pick a "Key" and add your destination number in full, e.g. *1.  To use Speed dial, simply dial the access number (e.g. 0800 949 6619) and when you hear your balance, dial *1, *2 etc for the destination number.
• Faults and our Backup Service; Destination faults can happen and are of course regrettable.  If you do experience a fault, firstly test your destination number via BT, then report it to us, and finally email us for a backup account....More

We hope you have found this newsletter useful. If you have any comments about the newsletter, or any of our products and services, please email them to me. Click here to do this. If we publish your letter, we will credit your account with £25 calling credit. You can also email this page to a friend by clicking on the yellow "tell a friend envelope" below.

Susan Ward
Editor