HOW TO INITIATE A CALL-BACK FROM YOUR OVERSEAS MOBILE USING TEXT MESSAGING - SMS TRIGGER

(This method applies only to your Call-back Direct Service where you use a PIN number)

1. In some situations, it may not be possible to telephone the access number directly. An alternative way to arrange the call-back to your phone is by sending a text message - normally from a mobile/cell phone - to the following number: 001-416-875-1396.
2. The text message consists of a four digit code (3266) followed by a <space> and the numerical PIN that we have provided to you followed by another <space>:
   
   Example:
   
   3266<space>970-xxxx-xxxx<space>
   
   You can save this text message on your mobile and re-use it again and again. (Please be careful to only have one space where indicated)
3. Immediately after you send your text message, you will need to clear your mobile/cellphone screen so that you can dial up your destination number using the normal numeric keypad function.
4. You should receive a call-back within 10-15 seconds, and the system will then tell you your balance and prompt you to enter the destination number
5. You should then enter the destination number starting with 011-etc. as outlined in "how to make a call using your call-back direct account"
   

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