HOW TO INITIATE A CALL-BACK FROM YOUR OVERSEAS MOBILE USING TEXT MESSAGING - SMS TRIGGER

(This method applies only to your CallBack Special Service, and requires the use of the unique Service Access Number we provided you and 4 digit PIN when you signed up)

1. In some situations, it may not be possible to telephone the access number directly. An alternative way to arrange the call-back to your phone is by sending a text message - normally from a mobile/cell phone - to the following number: 001-416-875-1396.
   
2. The text message consists of a four digit code (3266) followed by a <space> and an 11 digit number comprising the last 7 digits of your unique Service Access Number and 4 digit PIN which we also sent you at the time of sign up, followed by <space><space>:
   
3. Example:
   
   For example, if your Service Access Number is 001-949-1234567 and your PIN is 4321 you will need to text:
   
   3266<space>12345674321<space><space>
   
   You can save this text message on your mobile and re-use it again and again. (Please be careful to have one space or two spaces where indicated)
   
4. Immediately after you send your text message, you will need to clear your mobile/cellphone screen so that you can dial up your destination number using the normal numeric keypad function.
   
5. You should receive a callback within 10-15 seconds, and the system will then prompt you to enter the destination number
   
6. You should then enter the destination number starting with 011-etc. as outlined in "how to make a call using your callback account"
   

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FOR ADVANCED USERS ONLY: Other useful options

SMS with Destination number - used when you want to specify the number to be called.

3266 PIN Destination Number

Example:
3266<space>12345678912<space>011441234567890

SMS with Destination number and Call-back number - used when you want to specify the number to be called and the number/phone from which the call should be made.

3266 PIN Destination Number Call-back Number

Example:
3266<space>12345678912<space>011441234567890<space>
011660555524

SMS without Destination number and with Call-back number - used when you want to specify the number/phone from which the call should be made.

3266 PIN Call-back Number

Example:
3266<space>12345678912<space><space>011660555524

(There should be an extra space inserted if you don't wish to specify the destination number, i.e. two spaces between PIN and Call-back number instead of one space)

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