Virtual Switchboards Never miss a business call.....

Three questions you should be asking:

1. Who's talking to your customers when you are busy?
2. What do you do if you can't use your office or switchboard?
3. How could you serve your customers better?

Your Incoming Call Problems have just been answered:

Busy, busy, busy. Most of us are so busy keeping the show on the road every day, we rarely have time to stand back and take a good look at ways of improving things - even when we know the result could be to free up more time for us to be more effective.

A few minutes of your time is all it takes for you, your colleagues and your business to be receiving the many benefits of Call Navigator™. These benefits can save you both time and money, so if you're interested, read on.

Call Navigator™ has the Answer:

Would you like the reassurance of knowing that your business never misses a call?

All businesses suffer from peaks and troughs every day. At peak times you may find your staff struggle to keep up with incoming calls. You may not have enough telephone lines to manage the amount of calls that you need to take.

Call Navigator™ unlike most switchboards is scaleable to grow as your business demands. You can choose to set up the service using from just 1 department and a few numbers to 81 departments and 810 numbers.

If someone is unavailable for any reason Call Navigator™ allows incoming calls to search for and then be automatically routed to the next available person out of those you have chosen. Alternatively, calls may be routed to voice mail.

Of course, a standard switchboard or office call handling system can provide these services. The trouble is, ordinary switchboards cost thousands of pounds and can often be difficult to programme. But because but Call Navigator™ uses our telephone network and the internet instead of physical equipment it costs just a few hundred pounds and is simple to use.

Would you like your business to continue to operate, even when you can't get to the office?

If you are unable to get to your office, or your office or switchboard is not available for any reason then Call Navigator™ is the ideal "Disaster" or "Contingency" service.

Call Navigator™ is a state-of-the-art telephone system which routes your incoming calls to where you need them, when you need them, giving you fully interactive professionally recorded voice response prompts of the type generally supplied by an expensive switchboard . without the need for a traditional switchboard. Unlike a conventional switchboard, calls can be re-routed instantly in an emergency (to a Call Centre, homeworkers or even to the mobiles of snowbound staff ) via a simple web screen. There's no need even to be at work yourself to make the changes - providing you have access to the internet. Similarly, if someone is on holiday, or calls in sick, his or her calls can simply be rerouted to another person without your receptionist having to remember or find out who is where.

Would you like to improve how customers perceive your business and enhance your professional image?

We all try and make ourselves different from our competitors, and creating the right first impression is crucial. Managing customer and supplier calls effectively, first time, is where it all starts.

Every call can be greeted with a professionally recorded voice listing your departments clearly, and allowing your callers to choose which department they want. You can be pretty sure each call will go to the right person. There is no complex set-up procedure, and departments can be added or changed instantly, as you require.

To make it even easier, every call is announced telling your staff the department that the customer wants, so anyone receiving calls for more than one department can answer appropriately .

You will be able to manage all your calls professionally regardless of the time of day or day of the week as you choose - you really are in control. If the unexpected occurs you have the ability to manage it. Opt to receive a "whisper" from the system each time the phone is answered, telling them which department that call is for.

Of course you may already have a number which you're very happy with. That's no problem: it can still work as it did before. Just divert your normal calls to your Call Navigator™ number and the customer won't even be aware of the new number, but you will still get all the benefits. It's up to you.

So how can you get all this and what are the catches?

Advanced Call Management features usually require the purchase of a full-blown switchboard at many thousands of pounds, plus a host of additional services. Now, for a £260 one-off payment, you can get these benefits from Call Navigator™. You don't need to worry about equipment failure , and costly maintenance contracts or equipment upgrades.

There are no hidden catches when you sign up to Call Navigator™. You don't have to maintain a certain level of call traffic, and you won't find yourself paying hidden charges. There is no contract term or ongoing charges (except for calls diverted to mobiles).

You may be wondering how we can offer this much for so little. You may even be a little suspicious. The answer is simple. More than twenty years of digital technology improvements, and the spread of the internet mean that reaching you and your customers has never been cheaper or easier. To be honest, what's more curious, is why no one else is offering this service!

So . would you like to improve business effectiveness?

Try it now. Just dial any of these numbers to hear a demonstration:

0870 760 5092 would be ideal for most businesses. The voice greeting has been mechanically recorded and can be recorded by our professional voice-artist.

0870 760 5083 would be good for companies with more than one department.

How do you keep ahead of all the changes in your business?

Even good things like more customers and more staff can bring problems! Have you got the resources and systems to manage changes quickly and efficiently?

Call Navigator™ has the Answer

Ensure your ability to handle calls grows with you
Call Navigator™, unlike most switchboards, is scaleable to grow as your business demands. You can set up the service if you wish with just 1 department and a few numbers, or as many as 81 departments and 810 numbers. New numbers can be added to the system, or changed in an instant.

As an alternative to upgrading your switchboard (or purchasing your first) Call Navigator™ wins hands down. Switchboards cost thousands of pounds, can often be difficult to programme, and require an annual maintenance contract. However, because Call Navigator™ uses our telephone network and the internet instead of physical equipment it costs just a few hundred pounds and is simple to use.

If you wish to continue using your switchboard for existing numbers you can do so. Call Navigator™ will provide the answer to your new numbers.

Keep the office running when key staff are away:

If someone is on holiday, or calls in sick, his or her calls can simply be rerouted to another person without your receptionist having to remember or find out who is where.

If you have mobile staff or homeworkers, then their calls can be set up to hunt for their mobiles or home numbers either as first or second choice.

Controlled growth managed by you when you want

If you are planning a marketing campaign or recruiting new staff Call Navigator™ lets you add new numbers, or include new people at the drop of a hat and for no extra charge (numbers can be removed just as easily). All changes are done on the internet in a matter of minutes, and the changes are instantaneous. Temporary arrangements are a piece of cake.

How do customers perceive your business?

Do you always present the image you'd like to? Or do everyday pressures mean that sometimes customers are kept waiting, answered less than professionally, or misdirected when they call?

Call Navigator™ has the Answer

Stand out from the crowd with all calls answered by a professional voice greeting

We all try and make ourselves different from our competitors, and managing customer and supplier calls effectively, first time, is crucial. Call Navigator™ answers callers with a professionally recorded message of your choosing. The result is a highly polished reception, followed through by speedy routing to the department of their choice.

Ensure your staff have the right information before speaking to customers

To make call answering even easier, every call is announced, telling your staff the department that the customer wants , so anyone receiving calls for more than one department can answer appropriately.

Make your business available 24 hours a day

Set up the service so that calls after hours are routed through to a night department or out-of-hours call centre, and you have a 24x7 business. More business for you. If you want to make any changes late at night or at weekends, you can, via the website.

You really are in control. If the unexpected occurs you have the ability to manage it, opt to receive a "whisper" from the system each time the phone is answered, telling them which department that call is for.

Who's talking to your customers when you're busy?

Busy, busy, busy. Most of us are so busy keeping the show on the road every day, we rarely have time to stand back and take a good look at ways of improving things - even when we know the result could be important.

Call Navigator™ has the Answer

Peak Volumes

All businesses suffer from peaks and troughs every day. At peak times you may find your staff struggle to keep up with incoming calls. You may not have enough staff to manage the amount of calls that you need to take.

If a person is busy, Call Navigator™ allows calls to be routed to the next person in a list of chosen alternatives. The person receiving the call can be notified by the system that the call they are about to receive is for another department, so they can answer appropriately .

Growing Business

You may need more telephone lines. Call Navigator™ unlike most switchboards will grow as your business needs. You can choose to set up the service with just 1 department and a few numbers, or as many as 81 departments and 810 numbers. Numbers can be added and removed using our internet control page in minutes.

Staff always on the go

If someone is not at their desk, Call Navigator™ allows incoming calls to search for and then be automatically routed to the next available number out of those you have chosen. This may be the person's mobile, voicemail, or another person.

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